This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with a sidebar used to filter products on a tour page. The sidebar is not translated into other languages, and filtering does not work on the translated tour pages, resulting in zero results. Additionally, the client is unable to generate links for filtered products under different categories in the translated languages.
Solution:
1. To translate the strings in the filters, we recommend following the steps in our guide on Translating Widgets.
2. If there are strings that are not available for translation, please refer to our guide on Finding Strings that Don’t Appear on the String Translation Page.
3. We also request that the client provides a step-by-step description of how to edit the configuration in these filters to better understand the scenario.
4. Additionally, we ask for temporary access (wp-admin and FTP) to the site to investigate the issue more thoroughly. It is important to back up the site before providing access to ensure safety.
If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 11 months ago.
Assisted by: Carlos Rojas.
