Before this ticket gets assigned to one of my colleagues, I will try to help.
There's a chance that there is a conflict between WPML and (at least) one of the active plugins or the active theme.
Please try the following steps so that we can test for a compatibility-related issue:
- create a full website backup
- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue
If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now
If you have the chance, it would be best to do this in a staging (testing) environment.
You can also go to Plugins > Add new > Commercial > click "check for updates" > and update any outdated plugins.
Please let me know how that goes and if following any of these steps solved your issue or brought any change.
I will be waiting for your response.
Mihai Apetrei
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