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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has a website with custom fields using the ACF plugin and is experiencing an issue where the French version of the website is not displaying the correct images in the gallery. The gallery is showing the same 4 images from the library instead of the uploaded images, which are displayed correctly on the English version of the site.
Solution:
We investigated the issue by creating a new post and observed that the correct images appear in the dashboard but not on the front end. We identified that the problem might be related to the gallery module settings within a specific template. We advised the client to check and set the gallery module correctly in the template.

If you're experiencing a similar issue, we recommend checking the gallery module in your template and ensuring it is set up correctly. If the solution provided here is not relevant to your case, possibly because it's outdated or not applicable, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please don't hesitate to contact us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
March 29, 2024 at 3:34 pm #15464924

tamaraA-4

I have a website with custom fields (ACF plugin) and I use the Field Type gallery to upload images to my posts. It took some time to get all the translations working properly, but now I discovered that on the French version of the website, the images aren't showing. The gallery shows the same 4 images that are in the library, while the English version of the website shows the uploaded images correctly.

March 31, 2024 at 2:00 pm #15467359

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 1, 2024 at 1:01 pm #15469278

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I created a new post to check the issue. You can see the correct images when checking the issue in the dashboard. (hidden link)

When checking on the front end, you will see the wrong images. (hidden link)

After checking the issue, I think it comes from this template. (hidden link)

Please check the gallery module in this template and set it correctly.

Best regards,
Osama

April 4, 2024 at 6:56 am #15481114

tamaraA-4

Hi Osama,

Thank you for your help! You're right, there is a difference in the template between the English and French version. I didn't manage to resolve it yet, but I think the issue is caused by Divi. I will try again later and ask the Divi-helpdesk for support if necessary.

Kind regards,
Tamara

April 4, 2024 at 12:59 pm #15483241

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Tamara,

Please take your time and let me know if you need further assistance regarding this issue.

Best regards,
Osama