I need to transfer my credits from the old site to the new one

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to transfer credits from an old site to a new one but had no access to the old site and was unable to see the credits on their account after deleting the old site's key.
Solution:
We moved the 90,000 credits from the old site to the client's WPML.org account. The client can now assign these credits to the new site or any other registered site.
If this solution doesn't look relevant to your issue, please open a new support ticket.

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Tagged: ATE

This topic contains 4 replies, has 2 voices.

Last updated by Itamar 1 year, 6 months ago.

Assisted by: Itamar.

Author	Posts
January 24, 2024 at 5:56 pm #15223221
gianlucaS-25	I need to transfer my credits from the old site to the new one. I have no access to the old and I followed instructions and deleted the old site's key. I still don't have the credits on my account.
January 24, 2024 at 6:11 pm #15223252
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need help from us. If you do, please reply to this ticket, and one of our supporters will continue helping you. In the chat, I wrote: Currently, I can see one site registered with your account. hidden link Is this the old site? hidden link You have 90,000 credits on hidden link Do you need them transferred to hidden link? Regards, Itamar.
January 24, 2024 at 6:13 pm #15223254
gianlucaS-25	hidden link this is my old site which I cancelled but it still shows on my account
January 24, 2024 at 6:14 pm #15223257
gianlucaS-25	I need to transfer my credits to hidden link
January 24, 2024 at 6:32 pm #15223361
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I moved the 90,000 credits from the old hidden link website to your wpml.org account. Now you can assign them to hidden link or any other website you have registered. Regards, Itamar.