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This topic contains 3 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 days, 10 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
October 10, 2025 at 8:48 am #17473793

bastianM-5

Background of the issue:
I am trying to translate the menu into French on my website. I have synchronized the menu, but it is not showing in the French language. You can see the issue on this page: hidden link.

Symptoms:
The menu is not showing in the French language despite synchronization.

Questions:
Why is the menu not showing in French after synchronization?
How can I ensure the menu appears in French?

October 10, 2025 at 1:29 pm #17474591

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hey there,

as I said in the chat, I suspect this is a broader compatibility issue between WPML and your theme. To confirm that, I've created a Sandbox (testing website), so I can analyze your website in isolation. You can access it here:

hidden link

Please install your theme there, so I can make further tests. Please don't import, create or install anything, just the theme. With that, I can make the tests and proceed with support 🙂 Thank you. Let me know when you're done.

October 13, 2025 at 7:24 pm #17481342

bastianM-5

Hello i have upload and activate the theme please check it

October 14, 2025 at 9:40 am #17482637

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello there,

Thank you. I made the necessary tests, and the results were the same: the theme does not show menus on other languages. In this case, it's necessary that you reach out to the theme author, so he/she can make the necessary adjustments to ensure the theme works with multilingual menus.

Here's the documentation for developers:
https://wpml.org/documentation/support/

Another option, is for you to check our list of compatible themes:
https://wpml.org/theme/

They will not have this problem.