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This topic contains 6 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 2 months ago.

Assisted by: Prosenjit Barman.

Author Posts
November 1, 2023 at 2:41 pm #14708295

steveK-13

Hi there,

The website is with 7 different languages. The problem is that some links isnt working. Please look the video at here hidden link

It works with English language and Estonian languages, but with others not.

November 2, 2023 at 12:50 pm #14716771

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I checked the video and understand the issue. I noticed that the slug for the Dashboard page (dashboard-page) is the same in both English and Estonian, but different in other languages. This discrepancy might be the root of the issue.

Would you please copy the default dashboard slug to other languages and check if that helps to solve the issue? Just "Quick edit" the translated version of the dashboard page and change the slug to the default slug.

Please let me know how it goes. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

November 6, 2023 at 9:48 pm #14742307

steveK-13

I just changed the translations (under the pages and dashboard page) everything to dashboard page, but it still shows tranlated URLs and things not working ... I cleared the cache/incognito.

What I have to do? Can I give WP admin access to you and maybe you can be so kind and check?

November 7, 2023 at 7:58 am #14743973

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for trying out the suggestion.

Since the issue persists even after that, I would be happy to take a closer look to understand the root cause of the issue.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Looking forward to your response.

Best Regards,
Prosenjit

November 8, 2023 at 6:10 am #14752875

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for sharing the access information.

I've checked and upon changing the slug of the Dashboard page to 'dashboard-page' in all languages [screenshot: hidden link;, the Reset Password and Withdrawal Method pages started to load correctly. You'll be able to access them from other languages.

It seems that the endpoints within the Dashboard page depend on the 'dashboard-page' slug to function correctly. This is why the pages were not loading properly when the slug was translated.

Please let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

November 8, 2023 at 6:13 pm #14760127

steveK-13

Thank you very much for your reply. Yes, it works by now.

Can you please send that above photo link again, it's not working.

November 9, 2023 at 8:55 am #14763251

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,

Glad to hear that everything is working now!

The link wasn't working because a bracket was counted as a link element. Here is the correct screenshot: hidden link

Please let me know if you need further assistance in this matter. Otherwise, kindly consider marking this thread as resolved.

Best regards,
Prosenjit

November 11, 2023 at 1:53 pm #14782129

steveK-13

Thank you very much!