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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
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Supporter timezone: Europe/Madrid (GMT+01:00)

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Last updated by Carlos Rojas 5 days, 9 hours ago.

Assisted by: Carlos Rojas.

Author Posts
November 22, 2024 at 1:58 pm #16434146

dorothyC

Background of the issue:
I am having an issue with the Woocommerce Memberships plugin: https://woocommerce.com/products/woocommerce-memberships/. The Restrict Content Data with Portfolio Tags is not showing after saving because of WPML. Under Restrict Content when I add a Portfolio Tag it saves (and works) but then the tag disappears from that area. The taxonomy Portfolio Tags is set to "not translatable" in WPML so that it does not cause any issues for memberships and it does not show up in the Taxonomy Translation list. Link to a page where the issue can be seen: hidden link

I was not able to upload the video so here it is:
hidden link

Symptoms:
The tag disappears from the Restrict Content area after saving, even though it works. The tag only shows up properly when WPML is deactivated.

Questions:
Why does the Portfolio Tag disappear after saving when WPML is active?
How can I ensure the Portfolio Tag remains visible without deactivating WPML?

November 22, 2024 at 5:42 pm #16434980

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

I will need to reproduce the issue on the site. I have set your next answer private so you can securely share the access credentials.

Please don't forget to create a full backup of the site before sharing the credentials.

Regards,
Carlos

November 25, 2024 at 9:46 am #16438683

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you very much for sharing the credentials.

I have escalated this ticket to our 2nd tier of support. Our specialists in the 2nd tier have a similar issue with the same plugin and are working on it. I will keep you updated on the evolution of this ticket.

Thank you very much for your patience and understanding!

December 2, 2024 at 11:42 am #16465718

dorothyC

Hello, I'm checking in to see if any updates regarding this issue. Thank you.

December 2, 2024 at 11:46 am #16465736

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

Yes, our 2nd tier specialists already isolated the cause of the issue and they are working on a solution 🙂

December 19, 2024 at 10:06 am #16529265

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
I'm sorry for the delayed message.

Could you double-check if the issue disappeared with the latest version of WCML plugin?

December 20, 2024 at 1:33 pm #16534416

dorothyC

Hello,

I just checked and the issue is still the same, when i deactivate WPML it is resolved.

Thanks

Screenshot 2024-12-20 at 2.29.44 PM.png
Screenshot 2024-12-20 at 2.28.54 PM.png
December 20, 2024 at 1:47 pm #16534481

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Please check again. I made a minor adjustment in WCML.