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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the navigation menu on mobile devices. The menu does not open on the homepage, but it works on other pages.
Solution:
We recommend deactivating the WPML plugin temporarily to check if the issue persists. This step will help determine whether the problem is related to WPML or if it might be a conflict with the theme's styling.

If the problem continues after deactivating WPML, it suggests a potential conflict with the theme rather than an issue with WPML itself. In such a case, checking the theme's settings or contacting the theme's support might be necessary.

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Kor 10 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
July 25, 2024 at 7:18 pm #16005268

lecov

Hi Kor,

Hope you're doing well! Since I've installed the WPML plugins, the menu keeps on having issues. Could you please look into our account and see if you can find the issue?

It is specifically for mobile users where the people can't open the menu when they land on our homepage. When another page has opened, it is possible to open the menu so it has something to do when they first land.

Thank you so much in advance!

Kind regards,
Leco

July 25, 2024 at 7:35 pm #16005363

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Before I investigate this further, could you please deactivate the WPML plugin and let me know if the navigation menu works for you?

This is to isolate the issue where it is related to WPML or the theme's styling issue.

Let me know how it goes.

July 26, 2024 at 11:10 am #16008372

lecov

I've checked and it isn't because of WPML. Saves you some work 😉