pay-as-you-go safety limit problem

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're on a pay-as-you-go plan and receive a message stating 'You don't have enough credits to translate automatically!' during translations, this is not an issue but a matter of understanding how the system works.

Solution:
We have determined that since you've set your translation mode to 'Translate What You Choose' in WPML -> Settings, and automatic translation by default is turned off, you won't see a link on the Translation Management Dashboard even if you reach the 195K limit. However, you can still automatically translate from within the Advanced Translation Editor (ATE). If you need more credits than the available limit, follow these steps:
1. Go to your pages or posts and select one with substantial content that requires translation.
2. Click the '+' to add the translation.
3. In ATE, you will see the 'not enough credits' message with a 'Get more credits' link.
4. Click 'Get more credits' to proceed to the payment option.

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Tagged: Account Issues

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 9 months, 1 week ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 23, 2024 at 9:30 am #15336758
Spain Internship SC	We have the plan pay-as-you-go and now it appears a message during the translations saying 'You don't have enough credits to translate automatically!'
February 23, 2024 at 11:03 am #15337228
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our chat, I've escalated the problem to our 2nd tier team for further investigation. In the meanwhile, can you please provide a temporary access to your site's WP Admin? This may be needed by the team to observe the issue. Your next answer will be private, to share this information safely. IMPORTANT: Please take a complete backup of the site for the safety. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
February 26, 2024 at 12:18 pm #15344036
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I'll login and check for the issue, and, 'll get back to you accordingly.
February 27, 2024 at 6:11 am #15347195
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I was able to observe the said issue and found that in-fact this isn't an issue but a matter of understanding. Since you've set your translation mode to "Translate What You Choose" in WPML -> Settings and automatic translation by default is turned off. In this case when you even reach 195K limit, you won't see a link on Translation Management Dashboard. But, you're still automatic translating from within the ATE (Advanced Translation Editor). In this case, the link to pay 'll appear within the ATE (see attached). So if there's such content which needs more credits than the available limit, when you add or update the translation and are in the ATE, you'll see "You don't have enough credits to translate automatically! Get more credits" message and link. Clicking "Get more credits" 'll take you to the WPML -> Translation Management -> Tools tab with a popup to pay for the current debt (see the other screenshot attached). In short, you should follow these steps to pay before the billing date and continue translating: - Go to your pages or posts and select one page or post which has much content, needing translation (not yet translated). - Click the + to add the translation. - In ATE, you 'll see the above mentioned "not enough credits" message with "Get more credits" link. - Click that "Get more credits" link to get to the payment option. Please let me know how it goes.