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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to translate a page from Swedish to English using automatic translation. After publishing, the page content still appeared in Swedish, the default language, despite the translation looking good in the preview. The client was using BeTheme.

Solution:
We recommend the following steps to resolve the issue:
1. Navigate to WPML >> Support >> Troubleshooting page.
2. Click the following buttons:
- Clear the cache in WPML
- Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information
3. Edit the problematic page in BeBuilder, make a minor change (like adding a space at the end of a paragraph) to force the translation to reload, and then re-save the secondary language page.

Please check if the issue is resolved after following these steps.

Note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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This topic contains 1 reply, has 2 voices.

Last updated by Noman 11 months, 2 weeks ago.

Assisted by: Noman.

Author Posts
March 6, 2024 at 12:08 pm

jonathanT-19

I was trying to translate one of our clients page from swedish to english with automatic translation. I checked one of the pages what got translated, before publishing and the translation looks good. I completed the translations and wanted to dubblecheck the page what i just published and the page content is on swedish( default language). I was trying to debug it but i could not find the problem. BeTheme is in use on the page.

March 6, 2024 at 2:16 pm
March 6, 2024 at 5:30 pm #15381102

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I’ve followed the below steps:

1. Went to WPML >> Support >> Troubleshooting page and pressed the below buttons:
- Clear the cache in WPML
- Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information

2. Edited the problematic page in BeBuilder, made a small change (added a space at the end of paragraph) to reload the translation, and re-saved the secondary language page and the issue is gone. Could you please check and confirm?

Thank you for your cooperation