Before proceeding further, may I ask you to try the following?
IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.
- Fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:
Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */
Then:
- Update WPML plugins to the latest versions.
- Also update other plugins to the latest versions.
- Update your parent theme to the latest version, because as per our records, last compatibility update was for version 3.3.
Then clear all caches and recheck for the issue. However, if issue is still there, then continue with the following:
- Check with your parent theme only.
- Deactivate all plugins except WPML, its addons and most necessary plugins, and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).
Please let me know and I'll try my best to help you further on the matter.
Regards.
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