Some strings from the form locker cannot be translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client faced two issues with WPForms translations:
1. A specific sentence in the form locker was not appearing for translation.
2. A field value translated in the form preview reverted to English in the email notifications.

Solution:
For the first issue, we suggested checking the WPML documentation on translating WPForms locker addon messages and making adjustments to the

wpml-config.xml

file. After updating the file, the missing string appeared, and the client was able to translate it into various languages.
For the second issue, after re-editing the string with no success initially, adjustments were made to the

wpml-config.xml

file, which resolved the problem. The client confirmed that the translation was successful and planned final testing.

If you're experiencing similar issues, we recommend trying the steps mentioned above. However, if these solutions do not resolve your problem, or if they seem outdated, please visit our known issues page, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for personalized assistance. You can do so here: WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/translated-notification-email-of-wpforms-did-not-work/

Tagged: Not WPML issue

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 month, 2 weeks ago.

Assisted by: Kor.

Author	Posts
October 9, 2024 at 8:36 pm #16272423
cristianoP-13	Hi Kor, while I wait for your message regarding the above, I have the very last two problems with translation. Not sure if I need to open a new ticket or if I can take advantage of this one and keep receiving your help. Here below the two issues: 1. One sentence in the form locker is not appearing anywhere (please see attached image entryLimitSetting). That default English setting is nowhere (not in string either and I re-scanned everything). 2. In the form preview (see form preview "image correct_field_entry_preview") I can see the corrected translated field-133 value. But when I receive the email (see image "wrong_field_email") that value is back to default English language despite the email is in the correct language. Maybe linked to the (bug?) previously discussed above about admin/subscriber/field? Thank you, Cristiano
October 10, 2024 at 7:42 am #16273193
cristianoP-13	Regarding point 1 I found this article: https://wpml.org/forums/topic/translate-wpforms-locker-addon-message/ Should I go for that and implement to try it out?
October 10, 2024 at 5:26 pm #16276570
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, please try that method and let me know how it goes.
October 11, 2024 at 7:05 am #16277715
cristianoP-13	Hello, 1. Unfortunately that does not work. The place where it is supposed to be added is: wpml-forms-config.xml but the string does not appear anywhere. 2. The issue about this string is still there (I tried re-editing it with no success). here the link to Italian: hidden link Please let me know, thank you! Cristiano
October 14, 2024 at 9:43 am #16284899
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've made some adjustments to the wpml-config.xml file and it should be there as shown in this screen recording hidden link . Could you check and complete the translation for all languages?
October 14, 2024 at 10:51 am #16285307
cristianoP-13	Hi Kor, yes, that is now available and I translated it in the various languages. It seems we made it. Thank you. We will do the final testing today and hopefully I will not bother you further! Thanks, Cristiano
October 14, 2024 at 1:30 pm #16286298
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Glad that helped. Just ping me here if something goes wrong. Oh, one more thing, backup a copy of the WPForms Multilingual plugin just in case you face the same issue on your other Website.