This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported a fatal error involving WPML and Elementor Pro plugins, which prevented Elementor from loading correctly. Additionally, there were issues with missing images on the website, specifically on the front page, which seemed to affect the slider's functionality. Solution: We clarified that the fatal error the client mentioned was related to Elementor and occurred even when WPML was disabled, indicating that it was not a WPML issue. We advised the client to contact Elementor's support team for a resolution regarding the error. For the missing images, it was noted that they had been deleted from the server, which the client was addressing by re-uploading them.
If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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Upon reviewing your issue, it appears that there is a compatibility problem involving the WPML and Elementor Pro plugins, as indicated by the following error:
This error is preventing Elementor from loading correctly, which seems to be linked to the slider malfunction you've mentioned.
Additionally, it seems some images are missing from your website. Specifically, images that should appear on the front page are not loading and return a 404 error:
I checked the media directory for recent uploads and noticed that no images have been uploaded for November 2025 in the folder 2025/11. It appears these images have been removed, which correlates with the missing elements on the front page, likely affecting the slider's functionality.
Given that the issues involve paid plugins from Elementor and WPML, I recommend reaching out to Elementor's support team with the error details provided above. They should be able to offer a specific solution. Similarly, contacting WPML support would be beneficial as the json_decode() function had previously caused issues before we applied a fix to their plugin.
Once you receive guidance from their support teams on how to resolve these issues, please feel free to update us with any new information or instructions they provide. This will help us assist you further.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The SiteGround Support mentioned that it seems that you removed images from the server, which might have triggered an error.
I see you are currently not able to open the original homepage in Elementor, but this is not a WPML-related issue. This error persists if you disable WPML.
Please contact the Elementor Support Team about it.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
OK, just please take note that the Fatal Error that you are reporting on this ticket is an error inside Elementor that also occurs if WPML is disabled.
