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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was facing issues with outdated translations on their 'Page certificate' and missing elements on the 'Front page' and 'About us page' in different languages using WPML.
Solution:
For the outdated translation on the 'Page certificate', we recommended re-translating the content manually if automatic translation did not update the text. For the front page issues, it was discovered that the settings were not being synced to the secondary language due to the custom field '_generate-disable-post-image' being set to 'Do not translate'. We changed this setting to 'Copy' under WPML > Settings and then resaved the default language page. Additionally, for the image translation issue, we added the following XML configuration in WPML > Settings to ensure images are translated correctly:

<wpml-config><gutenberg-blocks><gutenberg-block type="core/image" translate="1"><key type="post-ids" name="id"></key></gutenberg-block></gutenberg-blocks></wpml-config>

We also advised the client to contact the theme author to ensure proper WPML configuration for these fields.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 4 replies, has 0 voices.

Last updated by Dražen 1 day, 9 hours ago.

Assisted by: Dražen.

Author Posts
April 1, 2026 at 5:51 am #17941730

Rosevita Warda

Dear Drazen,

thank you very much for your answers.
Okay, let's tackle the issues based on which website they are.

Starting with the points 1-7
That is on hidden link.

Point 1-3 are clear, thank you for explaining.
4 is actually a point for map.pfotenpiloten.org/up so lets to that later.

5. Page certificate - outdated translation
I clicked on translating it again automatically in the WPML dashboard but unfortunately the text in the side by side editor is still outdated. How do I re-translate correctly?

6. Front page with multiple issues
I made you a video, I think it is easier for you to take a look.
hidden link
And if needed, I can request a WP staging login for you from our team.

7. About us page - video
Also a short video that you can see it. With a great demonstration effect, normally the videos works on the english version. But my guess is, we have to break the connection to use a different embed code for the german video - correct?
hidden link

Best regards Miriam

April 1, 2026 at 5:54 am #17941735

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

lets continue here on frontpage issues you hav shared and I will take a look.

Please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

April 2, 2026 at 7:09 am #17944928

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for sharing.

I checked your setup and it seems the settings are not being synced to the secondary language. For example, in the default language you have disabled the featured image, but this is not reflected in the second language.

The reason is that this custom field is currently set to “Do not translate”, while it should be set to “Copy”. I have set it from WPML > Settings and then resaved default language page.

You will likely need to adjust similar fields as well.

Example field:
_generate-disable-post-image

I would also recommend reporting this to the theme author so they can provide proper WPML configuration for these fields.

As for image in 2nd language, for some reasons default WPML XML configuration was not applied, maybe because website is behind closed enviroment or some firewall, I have added next code to WPML > Settings > XML configuration and it works fine.

<wpml-config>
  <gutenberg-blocks>
    <gutenberg-block type="core/image" translate="1">
      <key type="post-ids" name="id" />
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

Best regards,
Dražen

Settings-‹-Assistance-Dog-Foundation-—-WordPress-04-02-2026_08_41_AM.jpg
April 2, 2026 at 2:21 pm #17946379
Rosevita Warda

The front page looks very good now with German images. 👍 Thank you for helping with the settings.

But I am still missing the second button on the page. Somehow it is not mentioned in the WPML editor.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-missing-the-second-button-on-the-page/

Screenshot 2026-04-02 161909.png
April 3, 2026 at 5:29 am #17947179

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

great, I did not yet checked that part, let me open new ticket and lets check further there:

- https://wpml.org/forums/topic/split-missing-the-second-button-on-the-page/

Regards,
Drazen