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Supporter timezone: Europe/Zagreb (GMT+01:00)

This topic contains 2 replies, has 0 voices.

Last updated by Dražen 1 week, 1 day ago.

Assisted by: Dražen.

Author Posts
January 20, 2025 at 6:52 am #16611792

mohamedt-3

Hello Drazen, Thank you so much i have flowed your steps and all Show up now,
but when i swatch the language to Czech from the admin area there is taxonomy named ( tags ) repeated 6 time but its not need it as its not in the English language, how to remove it?

Regards.

January 20, 2025 at 7:05 am #16611803

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

is this tag part of some plugin or theme? Since it could be that due to incompatibility with WPML it shows 6 times, for each language if set to translatable.

What happens if you set this tag to Not translatable from WPML > Settings?

Thanks,
Drazen

January 20, 2025 at 11:23 am #16612868

mohamedt-3

Hello, NO this tags text is not one of the taxonomy in the original language ( English ) and its showing only in czech.
i have tray to find it and just deleted but i can't.

Regards.

January 20, 2025 at 11:25 am #16612884

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

January 20, 2025 at 2:55 pm #16614065

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks, I have checked and I could see these taxonomies do exist and have been created somehow, image attached.

1) Do you know how did you created these? You should be able to delete them from same screen.

2) Is it okay to disable all other plugins and themes to see from where is it coming?

Regards,
Drazen

Settings ‹ LM Holiday — WordPress.jpg
January 21, 2025 at 6:06 am #16616393

mohamedt-3

Hello,
i didn't created these, no it not okay to disable all other plugins and themes to see from where is it coming, but this is only about BA Book Everything plugin,

Best regards

January 21, 2025 at 7:49 am #16616582

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am afraid you have created them, I am sharing images of these taxonomies, you can see same slug, so this is causing issue and I guess should not be set to translatable.

Also, you have set almost everything to be translatable, which might be causing issue, since not everything should be set to translatable. Since you have issues with these, I would advise removing these czech taxonomies and maybe setting these taxonomies to not translatable. I would also advise creating staging site where you can test further and adjust these settings, since you should not change these translation settings for everything.

You can also re-check with author of plugin if they have advise how to use this plugin with WPML or invite them to our compatibility program so we can work together in making it officially compatible.

Regards,
Drazen

Taxonomies ‹ LM Holiday — WordPress.jpg
January 22, 2025 at 10:32 am #16622206

mohamedt-3

Hello,
Ihave set up WPML and theme, and a few dummy tags and sub tags and create page with the same element widget, just a simple example of the issue so you can see and debugg it:

hidden link

you will see That that tags is repeated in the translate .

Best regards.

der2.PNG
January 22, 2025 at 12:21 pm #16622819

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks, as I have said best we can advise is not to translate these parts or set them as not translatable:

Video: hidden link

Please note I have not tested this and not sure if it causes any other issue.

Other then that please contact plugin author for this issue and ask them to join our GoGlobal program: https://wpml.org/documentation/support/go-global-program/

We would be glad to collaborate and make their plugin compatible with WPML, not much we can do here since this needs further work and collaboration with out team.

Regards,
Drazen

January 22, 2025 at 12:27 pm #16622860

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I tested and seems my suggestion does not help, it causes other issues.

I am afraid there is not much we can help or suggest, but I have found that this is compatible plugin, so I will escalate and check further with out compatibility team.

Regadrs,
Drazen

January 22, 2025 at 12:42 pm #16622922

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am trying to reproduce the issue with sub tag menu, but not sure what extra steps are needed.

I have created a few taxonomies, but the issue is not there.

Can you please advise and share step-by-step instructions? Might be something related to not expected steps you do?

New website

- hidden link

Regards,
Drazen