Theme crashes when language is changed

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced a theme crash and content changes when switching languages away from Lithuanian on their website using the WPML plugin. The issue was related to how the theme handled multilingual content and custom field translation settings.

Solution:
1. We advised the client to configure the Custom Fields Translation settings in WPML to ensure that the fields related to theme content and images were set correctly (Translate, Copy, or Do not translate based on the field's purpose).
2. After the client adjusted these settings and the issue persisted, we escalated the ticket to our 2nd-tier support.
3. Our specialists identified and fixed a database issue causing the incorrect behavior, confirming that the site now displays correctly in all languages.
4. We informed the client that a permanent fix would be included in the next WPML release (version 4.9.2).

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
February 26, 2026 at 12:09 pm
domasD	Hello, I got your plugin and installed in hidden link . Also I added translator in footer, but the problem is that when I change language to any except Lithuanian, the whole theme crashes, the content and images are being changed. Maybe you can help me identify the issue towards this problem. You can test it on hidden link changing language to any other than Lithuanian
February 26, 2026 at 1:07 pm #17856605
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi again, This is the forum ticket where we will continue working on solving the issue I will get back to you as soon as I get feedback from my colleagues.
February 26, 2026 at 1:32 pm #17856698
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	After consulting my colleagues, I have decided to escalate this ticket to our 2nd tier of support, where our specialists will take a deeper look at the issue and will find a solution. I will get back to you as soon as possible. Please do not make any changes on the site while our 2nd-tier specialists apply the solution.
February 27, 2026 at 8:03 am #17858715
domasD	Hey, thank you for your help, when can we expect assistance from 2nd Tier support ? Can this issue be fixed today ? Because our marketing team is running adds on this web so this issue is time sensitive.
February 27, 2026 at 9:29 am #17859044
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Our 2nd-tier specialists fixed the issue in the database that was causing the wrong behavior. Can you confirm that the site looks correct in all languages now? This issue is going to be fully resolved in the next release of WPML (4.9.2).
February 27, 2026 at 3:02 pm #17860400
domasD	Yes, template now works fine, thank you very much for your help !!!
March 2, 2026 at 8:18 am #17863553
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	You are welcome! Please don't hesitate to contact us if you need our help with WPML. Have an excellent day!