There is a problem connecting to the automatic translation

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 12 months ago.

Assisted by: Carlos Rojas.

Author	Posts
December 28, 2023 at 10:57 am
matusV-2	There is a problem connecting to the automatic translation
December 28, 2023 at 12:08 pm #15134558
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Please follow these steps to isolate the cause of the issue: - Create a full backup of the site or create a staging site with a copy of the live site - Update the outdated plugins - Flush all the cache memory - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins - If the issue disappeared and you can now see the Tools tab, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit. Could you tell me the results of the steps described above?
December 28, 2023 at 12:48 pm #15134812
matusV-2	Hello, Asset CleanUp Pro: Page Speed Booster caused the problem. Is it possible to find a solution to keep it active?
December 28, 2023 at 1:26 pm #15134858
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you very much for your feedback. I have escalated this ticket to our 2nd tier of support where our specialists will take a deeper look and will try to find a solution. I will get back to you as soon as I get an answer. Thank you very much for your patience and understanding!
December 28, 2023 at 1:38 pm #15134924
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, I have created a new WordPress + WPML site where I kindly ask you to install the 'Asset CleanUp Pro: Page Speed Booster' and check if the issue appears again. You can access this test site using the following link: hidden link Could you tell me if the issue appeared?
December 28, 2023 at 10:53 pm #15135825
matusV-2	Hello, in your test Website is no issue also with the asset cleanup plugin activated
December 29, 2023 at 9:13 am #15136133
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you for your message I would like to ask your authorization to create a copy of your site to escalate this issue to our 2nd tier of support.