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[Resolved] translation done but not shown

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the German translation of a page on the front end, despite marking the translation as complete. The translation gear icon remained visible, and a link from the original text was missing in the translation form.
Solution:
We reviewed the page and confirmed that the translation was indeed complete. The pencil icon indicated that the page was editable, and the German version was accessible at: https://www.aquariumcomputer.com/impressum/?lang=de. If a specific link is missing in the translation editor, it can be located using the search function by looking for "https://". This link might need to be edited or directly adopted in the editor. Please note that this link is set using a WPBakery Shortcode, and since WPBakery was disabled on the page, it was managed in "Classic Mode". For more details on translating links, visit https://wpml.org/faq/how-to-translate-links/#how-do-i-translate-urls-with-the-advanced-translation-editor.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

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This topic contains 5 replies, has 0 voices.

Last updated by Marcel 1 year ago.

Assisted by: Marcel.

Author Posts
December 13, 2024 at 3:53 pm #16511904

matthiasG-45

Background of the issue:
I am trying to resolve several issues with the WPML plugin, starting with the most urgent. I have translated a complete page, saved all blocks, and clicked 'complete translation'. However, the translation is not reflected on the WordPress edit page or the front end. The issue can be seen on this page: hidden link

Symptoms:
The gear icon for translation is still visible in the WordPress edit page, and I can't select the German translation on the front end; only the English version is available. I suspect this is because a line of the original text, which is a link, is missing in the translation form, causing WPML to think the translation is incomplete.

Questions:
Why is the gear icon still visible after completing the translation?
Why can't I select the German translation on the front end?
Where is the missing line to translate?
December 16, 2024 at 12:50 pm #16517404

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
December 17, 2024 at 8:35 pm #16523473

matthiasG-45

Hi,

Marcel is currently helping in another case and he will be granted access.

Is it possible to transfer this and the other case to him so we get a centralized support?

Also it is easier for us, we are German and he speaks German, too.

Thanks
December 18, 2024 at 2:19 pm #16526328

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hallo Matthias,

mein Kollege Osama hat mir das Ticket übergeben.

Ich habe die Seite geprüft und festgestellt, dass sie bereits abgeschlossen ist. Das „Stift“-Symbol wird angezeigt, und der Link ist aktuell verfügbar: hidden link. Haben Sie etwas manuell hinterlegt?

Der Link kann über die Suchfunktion im Editor gefunden werden, indem Sie nach „hidden link suchen. Dort lässt er sich entweder bearbeiten oder direkt übernehmen. Bitte beachten Sie, dass dieser Link über einen WPBakery Shortcode gesetzt wird. Da WPBakery derzeit innerhalb der Seite deaktiviert ist, wird die Seite im „Classic Mode“ verwaltet.

Weitere Infos finden Sie dazu hier: https://wpml.org/faq/how-to-translate-links/#how-do-i-translate-urls-with-the-advanced-translation-editor.

Viele Grüße
Marcel

ate-link.PNG
December 18, 2024 at 8:39 pm #16527663

matthiasG-45

Hi

ich habe in meiner Not die Impressum-Seite komplett gelöscht, dann wieder neue gemacht und dann wieder die Übersetzung hinzugefügt. Danach hat es geklappt, das Thema wäre also erledigt.
December 19, 2024 at 12:32 pm #16530159

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Vielen Dank für die Information. Die Vorgehensweise für solche Fälle ist im anderen Ticket beschrieben: https://wpml.org/forums/topic/shows-wrong-translation/.

Viele Grüße
Marcel