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[Resolved] Translation overwrite

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This topic contains 27 replies, has 2 voices.

Last updated by Dražen 1 year, 5 months ago.

Assisted by: Dražen.

Author Posts
January 16, 2024 at 1:34 pm #15190088

christophS-64

After initially translating a page, everything works fine. However, when we attempt to make further edits to the translated content (for example, changing a word on a page), the updated content does not reflect on the frontend after saving. This issue persists despite clearing the cache and verifying that both WPML and Elementor are updated to their latest versions.
January 16, 2024 at 2:07 pm #15190546

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

you have been inactive so I have converted it to the ticket.

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Please share a video of your steps and what goes wrong. So I can see it clearly and understand the issue better.

Regards,
Drazen
January 16, 2024 at 4:13 pm #15191169

christophS-64

Hi where can i entry the debug info? and the login data and video? CAuse i have no section like debug info in the reply fields
January 17, 2024 at 7:25 am #15192828

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) debug can be entered bellow reply box, please check:

- https://wpml.org/faq/provide-debug-information-faster-support/

2) As for the video, please upload it to a sharing service like google disk and share a link with me. Login we do not need for now, I will enable these boxes once we needed it.

Thanks,
Drazen
January 17, 2024 at 8:52 am #15193520

christophS-64

Hy Please activate the debug info sahre option i can not see it
January 17, 2024 at 9:13 am #15193589

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

sure, I have enabled it again.

If not there, then you can skip it and just share video of your steps, so we can proceed forward.

Regards,
Drazen
January 17, 2024 at 9:35 am #15193722

christophS-64

Hi i can not uplaod a video only a Image, only tgis option is avaible at the support form
January 17, 2024 at 10:14 am #15193958

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

as I mentioned in my reply above, you need to upload it to file sharing service and share a link with me.

- 2) As for the video, please upload it to a sharing service like google disk and share a link with me. Login we do not need for now, I will enable these boxes once we needed it.

Thanks,
Drazen
January 17, 2024 at 1:30 pm #15195144

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

I can not make the whole ticket private, but only selected replies, also links are hidden for anyone outside support.

Anyway, you can not directly edit the translation and make changes, you need first to make changes in the default language, save, wait for the cog icon to appear, and then update the translation and save.

1) Can you please check if it works for you like that?

2) Are you using any caching system or object cache on your website?

Thanks,
Drazen
January 17, 2024 at 2:07 pm #15195284

christophS-64

Hi, i think this is working yes, but on some pages not? hidden link
, only problem is that at some pages the loading icon is stucks

Screenshot 2024-01-17 150627.png
January 17, 2024 at 2:16 pm #15195337

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

maybe it needs some time to check and communicate with our server, wait a minute or so.

You can also check from Pages > All.

Also as I am not sure what plugins you are using, if you have any security, cache and etc plugin, try to disable them for a moment.

Let me know how it goes.

Regards,
Drazen
January 17, 2024 at 2:18 pm #15195356
christophS-64

Hello, thank you for your reply, we have no cache for admins. We had waited for 10 Minutes... And secureity we also had tested with deactivation.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-loading-icon-is-stucks/
January 17, 2024 at 2:20 pm #15195393

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks. We limit 1 issue per 1 ticket, to keep things clear and easy to follow. I have opened a new ticket for your other issue and lets continue there:

- https://wpml.org/forums/topic/split-loading-icon-is-stucks/

Since the original issue of this ticket is resolved I advise closing this one and continuing our conversation in the new ticket.

Regards,
Drazen
January 17, 2024 at 2:22 pm #15195410

christophS-64

No the first isn
t resolved on some pages the changes not saved...
January 17, 2024 at 2:24 pm #15195413

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Can you please check if the issue happens when only WPML plugins and Elementor are activated, and all other plugins are disabled?

It could be that some of the plugins is causing blocks and changes are not saved. Also, make sure you first make change on default language and then re-translate.

Regards,
Drazen