[Resolved] Translations reverting back to the original language
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with sections of text on their site reverting back to the original language after making changes in the original page. The changes do not appear in the WPML editor. Solution: We found that the translations were not fully completed. We completed the missing translations for the client. For future instances, if this issue occurs, we recommend going to the primary language version of the page and clicking “Update” or “Save.” This action will prompt the Advanced Translation Editor to resync the content and verify if the translations appear correctly.
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I have noticed that although making changes in the original page (nos cours de français" was changed to "nos cours de langue), it doesn't show up in the WPML editor.
Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thank you for your reply. I've checked and noticed that the translations were not fully completed. I’ve gone ahead and completed them for you hidden link , as shown in the attached screenshot. Everything appears to be displaying correctly now. hidden link
Upon checking your website, I noticed that some translations are missing. It seems the content wasn't previously saved in the translation memory, which may have caused this issue.
This shouldn't occur moving forward. However, for the affected pages, please go to the primary language version and click “Update” or “Save.” This action will prompt the Advanced Translation Editor to resync the content and verify if the translations appear correctly.
