Unable to complete translations using the Advanced Translation Editor (ATE)

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 7 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
October 24, 2024 at 1:54 pm #16326746
davidR-15	Background of the issue: I am trying to complete a translation using the Advanced Translation Editor (ATE). Symptoms: I encountered an endless loop where the scrollbar jumps up and down, and the action never completes. Questions: Why is the translation not completing? What causes the scrollbar to loop endlessly? Why is the translation shown as 97% when it's complete?
October 24, 2024 at 2:06 pm #16326788
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here's the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 28, 2024 at 5:56 pm #16339376
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've switched to the older version of the Advanced Translation Editor and could you please check and see if it works correctly for you now?
October 28, 2024 at 5:58 pm #16339392
davidR-15	We already determined last week that the old ATE is working. I believed your goal in getting access to a staging environment was to be able to figure out the glitch that kept the newer version from working correctly.
October 28, 2024 at 6:23 pm #16339451
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I apologize for that. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

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