[Resolved] Unusual Email

Hi,

To better understand what happened, could you please check the following for me:

1. Click on any one of the links listed in the email (“Link to original document … → start translating”).
2. Check the translation status of that page (for example: already translated, in progress, or waiting for translation).

After that, could you please let me know:

* Whether those pages are already translated, and
* Whether you think the email was received after the translations were completed or before.

In addition, I’d like to confirm one more thing:

* Did you assign these translation jobs to yourself using WPML’s flexible translation methods (as described here: https://wpml.org/documentation/translating-your-contents/#flexible-translation-methods)?
* And have you received this same email more than once, or was it sent only a single time?

This information will help us determine whether the email was triggered automatically by a past assignment or update, or if it is still actively being generated by the system.

Would you be willing to provide me with WordPress credentials so I could investigate the issue directly?

Can you also install https://wordpress.org/plugins/pexlechris-adminer/ so I could check wp_icl_translate_job and other tables on when these jobs were assigned?

I will not make any changes on the site, only observe.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

Hi,

Thanks for clarifying and for explaining the constraints regarding PROD access. That’s completely understood.

Based on the information so far, this appears to have been a one-time, automatically triggered WPML notification, possibly related to an update or a background synchronization process.

To confirm this, could you please let me know whether you have received any similar “You’ve been assigned translation jobs” emails either before January 10 or at any time since, or if this was the only occurrence?

If it was a single, non-recurring email, then I believe no further action is needed as I see no way to even reproduce it.

Best regards,
Bruno

That email is an automatic WPML summary notification.

The “Your deadline” column is not an enforced deadline and does not affect your site or translations in any way. It is simply a generic label used in WPML’s email templates when translation jobs are logged, even if you are the only user and translator.

Since:

* the translations were intentionally done by you,
* no jobs were manually assigned,
* and no further similar emails have been received since,

this strongly suggests this was a one-off notification, possibly caused by a background sync or update around January 10.

If no emails were sent after that, it may indicate a temporary glitch in that notification process, which is unfortunately very hard to reproduce.

Nothing is pending, nothing is being reassigned, and no action is required on your side.