Background of the issue:
I have 2 issues on my website from WPML. The site I need help with is hidden link. I can share admin access as these issues are still not resolved.
Symptoms:
1. WooCommerce analytics report not downloading for other currency like USD, Euro. 2. Speed issue at admin side (Background queries slowing down my site).
Questions:
How can I resolve the issue of WooCommerce analytics report not downloading for other currencies like USD and Euro?
What steps can I take to address the speed issue at the admin side caused by background queries?
Sorry for the late response. We cross-checked your previous tickets in detail. It looks like a compatibility issue with customization.
So a couple of requests. Becuase last time we were not able to reproduce the issue exactly in a minimal setup (when WPML and must required plugins are activated with the 2023/2024 theme).
1) Please share a screencast of the exact steps you are following to reproduce the bug. It will help us a lot in our internal discussion.
2) Please share your staging site credentials. It was cleared just after moving the chat to a ticket.
Thank you for the details and the screencast. To make sure, the expected result (while filtering the Analytics report) in secondary currencies is the following. Please confirm.
- It should send an email
- It should not download files
- It should be showing inside email logs.
Also, one doubt about the following reply (of the previous ticket). The issue exists when all other plugins (except the must required ones) are inactive and the theme is 2024, am I correct?
If so, how you are sending the mail when we filter the report (I mean without the custom coding, we would like to know the exact settings, it will help us a lot in tracking this)?
1. Actually the default woocommerce functionality for Orders Report is when we click on Download button [ hidden link ] then directly it downloads that file but in our website only for USD and Euro it is misbehaving and sending email (most probably it is happening from your multi-currency plugin i.e WooCommerce Multilingual & Multicurrency because this is coming from your plugin not woocommerce).
2. All the custom work is done inside our custom theme voye so changing theme to twenty-twentyfour, still we are getting issues. Now you can disable the plugins and tell us from where the conflict is coming.
3. We have not done any custom code for sending email. Don't know why this is happening for the currencies like USD and Euro only.
Thank you for the details. We will test it further on your staging site.
Also, please allow me to make a copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server (in case of further debugging and escalation to our team).
You can do testing and debugging on our staging only as we have backup of website and you are not allowed to use other plugins. Your team also check the issue & debug the issue on this staging only.
We started debugging this issue. Unfortunately, we are not able to upgrade to the latest version of plugins. The result is the same after several tries.
Most of the plugins including WPML and WooCommerce need upgrades. As a part of debugging procedures, we have to make sure the issue exists in a minimal setup with the latest version.
Please check the attached images for more details. Therefore can you please check if you can upgrade to the latest versions or not?
Why you are updating plugins, it has nothing to do with that. Your plugins(WPML) should work with all the versions of woocommerce. Also we have not done any custom code inside the woocommerce plugins or in other plugins.
Updating plugins from Admin Panel is not possible. Anyways I have updated WooCommerce with the latest version.
Also if you want FTP access I can share with you. Please do it fast, we don't have time and need to solve this issue ASAP on Production.
If you are facing issue or can not solve this issue fast then please assign this to your senior representative/developer to debug this issue faster.
Thank you for the updates and for upgrading the WooCommerce plugin. Please note that we have to reproduce the issue in a minimal setup with the latest version of the theme, plugins, and WordPress. Then only we can escalate it to our second-tier team and developers. That is why I tried to upgrade the plugins.
So we hope it will be okay to network deactivate the plugins in the staging site. Please confirm.
I am enabling the private option for the next reply. Please share the FTP credentials. We will try our best to resolve the issue as early as possible. Thank you for your kind understanding.
