[Resolved] 自動翻訳が利用できない

Hi,

before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. I'm answering you in English, as we don't have any Japanese-speaking supporters.

You can send them to the translation basket as viewable here https://wpml.org/documentation/getting-started-guide/string-translation/#sending-strings-to-translators and then from there you can translate automatically, as you would translate a page or post.

Best Regards,
Marcel

Hello,

if possible, please use the English language, since this is an English support forum and we are using a translation engine to understand your reply.

Waiting for translator status means you have assigned this to one of our translator users/yourself. This means you would need to go to WPML > Translation > Take and translate the job. You can then use automatic translation from the WPML editor.

Let me know if this helps and if you have any other questions.

Regards,
Drazen

Hello,

thank you.

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Check if you have any security plugin or object cache enabled that could cause the issues, disable them. Try to send the job again for translation and check if it works.

Regards,
Drazen

Hello,

thank you.

Let me have a look, please share the access details of your website, so I can log in.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

- Please backup the site files and database before providing us access. 


Thanks,
Drazen

Hello,

we checked further and we can see that the XLIFF file which should have content for translation that is being sent to our editor is empty so it causes issues.

We suspect it could be that something is still blocking.

I have tried on localhost with your website and it works just fine:

- hidden link

Can you please check again with your hosting/web administrator if anything is still being blocked by an external connection or the creation of an XLIFF file? If possible can you please try to check on some other server/hosting?

Let me know how it goes and if possible, I will check further with our 2nd tiers.

Regards,
Drazen