Thank you so much for your help over the past four weeks as we tried to resolve this.
To move forward, we’ve decided to take a different approach and implement multilingual functionality without using a plugin.
I understand that we’re now outside the 30-day money-back guarantee. However, given the challenges we’ve faced and the fact that we’ve used less than 10% of the included translation credits, would it be possible to issue a refund for this purchase? Alternatively, could a pro-rated refund be considered?
Thanks again for your efforts in trying to help us resolve this.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Thank you for reaching out, and I’m sorry to hear that you've decided to go in a different direction. I appreciate the time you've spent working through this with us.
Since the issue was reported during the trial period, you should be eligible for a refund. You can request it by reaching out directly through this form: https://wpml.org/home/contact-us/contact-form/.
