500 error when trying to access gift card page in english

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Assisted by: Marsel Nikolli.

Author	Posts
March 5, 2024 at 9:02 am #15373167
Jānis Anspaks	Hello, I am not sure if this is WPML or the gift card plugin issue, maybe none of them, but I have an issue when I try to open a gift card page in english in my site: ozolaivas.lv (main language is latvian). Currently whenever I try to click on the "GIFT CARD" tab in my site it throws a 500 error (see screenshots). If I try to open the same page when my site is switched to latvian, then "DĀVANU KARTE"(gift card) section opens without any issues. Also If I open it in latvian and only then switch to english it also switches and I do not see this error. I asked my hosting provider to check server logs, but there are no errors when I reproduce the problem. I can also mention, that this happens only when I activate the gift card plugin PRO version (Gift Cards For WooCommerce Pro (by WP-Swings)). If I turn off the pro version and only the basic version of that plugin is active (Ultimate Gift Cards For WooCommerce), then I cannot reproduce this error. (basic version is required to be active in order for pro version to be functional) Can you please help me to solve this issue?

Author

Posts

March 5, 2024 at 9:02 am #15373167

Jānis Anspaks

Hello,

I am not sure if this is WPML or the gift card plugin issue, maybe none of them, but I have an issue when I try to open a gift card page in english in my site: ozolaivas.lv (main language is latvian).

Currently whenever I try to click on the "GIFT CARD" tab in my site it throws a 500 error (see screenshots). If I try to open the same page when my site is switched to latvian, then "DĀVANU KARTE"(gift card) section opens without any issues. Also If I open it in latvian and only then switch to english it also switches and I do not see this error.

I asked my hosting provider to check server logs, but there are no errors when I reproduce the problem. I can also mention, that this happens only when I activate the gift card plugin PRO version (Gift Cards For WooCommerce Pro (by WP-Swings)). If I turn off the pro version and only the basic version of that plugin is active (Ultimate Gift Cards For WooCommerce), then I cannot reproduce this error. (basic version is required to be active in order for pro version to be functional)

Can you please help me to solve this issue?