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This topic contains 53 replies, has 3 voices.
Last updated by Ahmed Ibrahim 2 years, 3 months ago.
Assisted by: Ahmed Ibrahim.
Author | Posts |
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June 21, 2022 at 7:54 am #11505749 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Sorry, our devs left another message. He mentioned that it is possible that the WPEngine is killing the process and it might be solved if you try inserting the code below into your wp-config.php file. define( 'WPE_GOVERNOR', false ); Thanks! Kor |
June 24, 2022 at 6:54 am #11535969 | |
walkmew |
Hello Kor, I had already added following code into the wp-config.php file. define( 'WPE_GOVERNOR', false ); Thanks |
June 24, 2022 at 7:34 am #11536145 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Yes, please come back to me with the duplicator package so that I could forward this to our devs for further investigation. Thanks! Kor |
June 28, 2022 at 1:13 pm #11559959 | |
walkmew |
Unfortunately we can not provide you the website snapshot. We have already shared FTP & wp-admin credentials with you. This issue does not seems to be coming from our end. We are using translation service LILT and if needed please consult with the LILT developers too. I was researching again for the issue that we are getting, suddenly I found that after updating the WPML plugins, the WPML Translation Management plugin got deactivated automatically and the following message is being displayed with the plugin. “This plugin has been deactivated as it is now part of the WPML Multilingual CMS plugin. You can safely delete it.” Thus, the paths of the files and functions that I previously did R&D on, have been updated. Now this plugin is merged with WPML Multilingual CMS. \wp-content\plugins\sitepress-multilingual-cms\classes\jobs\class-wpml-tm-jobs-collection.php public function map( $callback, $return_job_collection = false ) { $mapped_result = array_map( $callback, $this->jobs ); return $return_job_collection ? new WPML_TM_Jobs_Collection( $mapped_result ) : $mapped_result; } The array function array_map() is throwing the following error: (100) A general error occurred. It could be a temporary issue. Please try again after a few minutes. If problem persists please visit our support forum for help. Details: | url: `/jobs/1086858/xliff.json?api_version=1.1&accesskey=13dba623e2b200f6876e26c3db9bf2e7d1f5f149f6d89697ccb65f73cdc2d47d` method: `GET` param: `{"api_version":1.1,"job_id":1086858}` response: `{"status":{"code":100,"message":"A general error occurred. It could be a temporary issue.\nPlease try again after a few minutes.\nIf problem persists please visit our support forum for help.\n","debug":"no implicit conversion of nil into String"},"response":null}` Please check and help us resolve this issue as this has taken too long. Thank you |
June 29, 2022 at 9:16 am #11565437 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. Yes, that's correct "The WPML Translation Management add-on is now included in WPML’s core plugin" We know it's a hassle to prepare a Website snaphot but our devs would require this for further troubleshooting. So, can I have your permission to capture this Website snapshot on our own? It will not affect your Website and you can still use the site without any downtime. Once the problem is resolved we will delete the local site and the captured Website snapshot. I apologize for the ongoing issue and I hope to hear from you soon. Thanks! Kor |
June 30, 2022 at 6:46 am #11572407 | |
walkmew |
Hello Kor, Sorry but because of security reasons we cannot give you the permission to capture the snapshot. Let me know if there is any other way for you to debug this at your end. |
June 30, 2022 at 4:08 pm #11579089 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I've forwarded your reply to our devs and I will let you know once I hear from them. I'm sorry for the inconvenience that this may have caused. Thanks! Kor |
June 30, 2022 at 6:15 pm #11579891 | |
walkmew |
Hello Kor, I have investigated again and found error with URL: hidden link Please check, hope it would be helpful for you to investigate the problem. Thanks |
July 1, 2022 at 4:04 am #11582011 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I've also shared the link with our developers and I'll come back to you once I hear from them. Thanks! Kor |
July 1, 2022 at 6:47 am #11582349 | |
walkmew |
Hello Kor, Please check with the both of the URL as below: hidden link hidden link URL with job ID 1086878 returning error response: {"status":{"code":100,"message":"A general error occurred. It could be a temporary issue.\nPlease try again after a few minutes.\nIf problem persists please visit our support forum for help.\n","debug":"no implicit conversion of nil into String"},"response":null} While URL with job ID 617679 working as expected that is the file is getting downloaded. Hope this helps. |
July 1, 2022 at 7:29 am #11582543 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I've also forwarded your latest findings to our devs and they will look into this for you. Thanks! Kor |
July 4, 2022 at 8:04 am #11595331 | |
walkmew |
Hello Kor, I haven't received any response from you till now. I have debugged more frequently for you and also shared you required FTP and wp-admin credentials. Now it shouldn't be too late. Please end this as soon as possible. Thanks |
July 4, 2022 at 8:11 am #11595395 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your reply. I'm still waiting for feedback from our devs (they are still investigating this) and I will come back to you once I hear from them. It might take a longer time for them to check on it since we cannot provide a snapshot. So sorry for the inconvenience that may have been caused. Thanks! Kor |
July 5, 2022 at 9:59 am #11603873 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for your patience. I've received feedback from our developers, and they mentioned that they had fixed this on your end. Could you give it another try and see if it works now? Let me know how it goes. Thanks! Kor |
July 5, 2022 at 2:56 pm #11607199 | |
walkmew |
Hello Kor, Thanks for your reply. If we update the plugin in the future, will your changes effect? Thanks |