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This topic contains 4 replies, has 2 voices.
Last updated by Waqas Bin Hasan 4 days, 17 hours ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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September 24, 2024 at 10:58 am #16214037 | |
amancioJ |
Background of the issue: Symptoms: Questions: |
September 24, 2024 at 11:23 am #16214241 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Reference to our recent chat, please let me know your findings after trying the followings: IMPORTANT: Please take full backup of your website and database beforehand. It is highly advised to try this on a staging/dev site first, so your live website isn't compromised. - Deactivate WPML plugins. Regards. |
September 24, 2024 at 11:33 am #16214282 | |
amancioJ |
Same problem. I did it. and still the problem |
September 24, 2024 at 12:58 pm #16215039 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the updates. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. |
September 25, 2024 at 1:43 pm #16220785 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the access, I was able to login and can see all plugins inactive. I tried to activate WPML and WP mentioned about a fatal error. But I see there are 7 MU Plugins active, can you please deactivate those, including that 2FA, so it is a bare WP setup where I can then check further? |
September 30, 2024 at 7:16 am #16234583 | |
amancioJ |
hidden link Good morning, sincerely the issue of checking if the php version is greater than or equal to 5.6 could be done in another way. the yoast whip is already quite outdated in terms of time. I hope that this problem could be solved at some point. Best regards, Thanks |
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.