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This topic contains 5 replies, has 2 voices.

Last updated by jose-miguelP 1 year, 8 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 20, 2023 at 3:57 pm #14432137

jose-miguelP

Hi, an ACF field is not being shown in other languages but on default language it is being shown correctly. instead of that field a preview of the full product page is being shown in a box that I have attached in issue.png , in Capture.png I have attached an image of how it needs to look like.

Thanks

Capture.PNG
issue.PNG
September 21, 2023 at 7:44 am #14435305

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support, I'd be happy to help you with this.

Is the google map field set as copy in ACF translation preference settings?

Can you provide me url where I can see the issue?

Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

September 21, 2023 at 8:25 am #14435667

jose-miguelP

Hi, the field is set as copy. here is the link of a sample product from the header you can switch between languages. The default language is spanish.

Product link : hidden link

September 21, 2023 at 10:33 am #14437345

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

September 22, 2023 at 5:19 am #14443289

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am confused so need your help to debug the issue further?

I see you are using oxygen builder to build the template right? I see [dynamic] is being assigned to the text field, but couldn't find a setting where the field is being assigned, Can you provide few screenshots and show me how the field is assigned on the template or on product pages?

Look forward to your reply.

Thanks

September 22, 2023 at 5:28 pm #14448421

jose-miguelP

Hi, basically it's a ACF text field which contains the MAP URL, I am also trying to find the cause but just don't know the reason why it's showing the product page in a small window with map url rendered as text in that box instead of map, for your question you can add a demo text and select it's text to be dynamic, and in dynamic window select ACF fields , productos -> mas information -> mapa

the spn.png contains the dynamic text
the edit-page.png contains the acf field which shows in edit product page

let me know if you need any help, I am also trying to troubleshoot the issue

Thanks

edit-page.PNG
spn.PNG
September 22, 2023 at 6:27 pm #14448849

jose-miguelP

Hi, so I managed to find the problem it was the class being translated in google maps iframe, so will render the field via code block.