ACF image not showing image

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 0 voices.

Last updated by Kor 1 month ago.

Assisted by: Kor.

Author	Posts
May 14, 2025 at 7:00 am #17030410
basv-41	Background of the issue: I have a custom product page built with ACF fields. On the backend of the translated page, I see the image, but it isn't showing on the live site. I am using WPML and have chosen the option to keep the same fields in all languages. Symptoms: ACF image not showing on the live site for the translated page. Questions: Why is the ACF image not displaying on the live site for the translated page?
May 15, 2025 at 7:39 am #17035280
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I need to check your configuration. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
May 15, 2025 at 9:22 am #17035900
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like the issue is related to the HTML code here hidden link as shown in the attached screenshot. I've corrected it for you and it shows up now on DE language here hidden link . Could you check and revert?
May 15, 2025 at 11:38 am #17036649
basv-41	Hello, So I looks like he changed the " to %22 in the translations? How can we prevent this? Do we need to edit the translated UX block we use for the product pages?
May 15, 2025 at 11:40 am #17036651
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Since you're using a template, I'd suggest manually translating the product template using the UX Builder into your other language so that you can make the correct adjustments. https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
May 16, 2025 at 9:31 am #17040606
basv-41	Thanks, its working and could easily translate all products. But still some issue with the template for example: hidden link is translated to hidden link We have custom fields but these are empty in original, and should be empty in translated one. But its showing some placeholder text, why is this and how to fix this? Thanks for your help New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/custom-fields-not-sync-on-the-translated-page/
May 16, 2025 at 10:31 am #17041086
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/custom-fields-not-sync-on-the-translated-page/ so that we could handle your other issue. As for this ticket, please mark it as resolved.

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