activate WPML Multilingual CMS, breaks my website.

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 15 replies, has 0 voices.

Last updated by Kor 1 month, 3 weeks ago.

Assisted by: Kor.

Author	Posts
June 11, 2025 at 10:45 am
yochevedR	Background of the issue: I am trying to activate both WPML Multilingual CMS and WPML String Translation at the same time, but it causes my website to crash. Each plugin works fine on its own. The issue can be seen at: hidden link. I followed the steps you told me to do (as written in the instructions you provided), and there is no error in the wp-config.php file. Link to a page where the issue can be seen: hidden link. Symptoms: Activating both WPML Multilingual CMS and WPML String Translation at the same time causes the website to crash. Questions: What could be the issue?
June 11, 2025 at 11:41 am
June 11, 2025 at 12:19 pm #17125743
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
June 15, 2025 at 6:36 am
June 16, 2025 at 8:18 am #17137352
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've requested access to the Google Drive link. I'll wait for your permission.
June 16, 2025 at 11:10 am #17138313
yochevedR	I’ve granted access to the Drive.
June 16, 2025 at 5:21 pm #17140042
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like the file got deleted, as shown in the attached screenshot. Could you upload it to Dropbox instead?
June 16, 2025 at 5:58 pm #17140087
yochevedR	Hi, Is it possible for you to simply access the website’s control panel directly?
June 16, 2025 at 6:07 pm #17140093
yochevedR	Or can You create a snapshot yourself? Thanks!
June 16, 2025 at 6:08 pm #17140094
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, I will work on the site now.
June 17, 2025 at 5:13 pm #17143493
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I have a copy of the site and I'm investigating this, and I will come back to you as quickly as possible.
June 17, 2025 at 6:26 pm #17143640
yochevedR	Thank you!
June 18, 2025 at 7:09 am #17144739
yochevedR	Hello, I hope you're well. I wanted to ask if there are any updates regarding the website?
June 18, 2025 at 7:21 am #17144769
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I don't see a way to fix this, and I will escalate this to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
June 18, 2025 at 8:49 pm #17148278
yochevedR	Okay, thank you very much. I'll wait for updates.

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