Thank you for contacting WPML Support, I will gladly help you.
1) To expedite handling your support requests, please share WPML support debug information from your site.
* To provide the debug information:
- Login to your site and go to WPML -> Support, click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.
* Please don't paste the debug information on your reply, but only in the designated box.
2) Could you elaborate more on what you are trying to do, if possible please share a screenshot or a video (you can use loom.com and share the video like with us)?
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