adding new language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to add a new language on WPML and opened a support ticket for assistance.
Solution:
We identified that there was already an open ticket regarding the same issue. We advised the client to follow the existing ticket instead of opening a new one to avoid duplication and potential delays in response. We requested that the client mark the current ticket as resolved and continue monitoring the initially created ticket for updates.

If this solution is not relevant to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 9 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
July 23, 2024 at 10:15 pm #15994966
tailinS	Background of the issue: I was not able to add a new language on WPML. I selected "Language," then clicked "Edit Languages" under "Site Languages." Inside the "Edit Languages," I clicked the "Add Language" button, but it was not responsive. No new language settings showed up for me to proceed to the next step. So, I went back to click on "Add/ Remove Languages" under "Site Languages." It failed work as the above. Could you please tell me why that happens and help us add Spanish to the site? Thank you! What site do you need help with? hidden link Symptoms: The "Add Language" button under "Edit Languages" and "Add/Remove Languages" under "Site Languages" are not responsive. Questions: Why is the "Add Language" button not responsive? How can I add Spanish to the site?
July 23, 2024 at 10:45 pm #15995038
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. From what I can see, there’s already an open ticket for this issue here:  https://wpml.org/forums/topic/unable-to-add-a-new-language/ This is considered a duplicate ticket. Please do not open more tickets for the same issue as this will only load the ticket queue and will move your initial tickets lower in the queue priority. Please wait for a response in the initially-created ticket. Can you also please mark this current ticket as resolved? Thank you for your understanding and cooperation. Mihai Apetrei