Problem: The client is experiencing issues with the Chinese translation of their website not being accessible on Google and mobile devices. The translation button does not appear, and manually entering the Chinese translation directory results in a 'page not found' error. Additionally, all pages have become private and not published. Solution: We recommend the following steps to resolve the issue: 1. Ensure that the slug used for posts/pages is unique and hasn't been used by any other post/page in the same language. 2. Navigate to Settings > Permalinks in your WordPress Dashboard and resave the structure without making any changes. 3. Switch to the Chinese language using the language switcher in the top bar of the WordPress Dashboard. 4. Find the Chinese version of the page/post showing the 404 error, click on Quick Edit, and confirm that the status is set to Published. 5. Clear both the site and browser caches. 6. To make the pages visible to everyone, bulk select the pages and change their status to "Published". You can refer to this detailed guide on how to do this: https://ithemelandco.com/blog/wordpress-update-post-status/
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're trying to translate a page using WPML's translation management and find that the translation option is empty and you cannot translate the selected page or post, this might be due to insufficient WP memory limit or a compatibility issue with other plugins or themes. Solution: First, we recommend increasing the WP memory limit. You can do this by adding the following lines to your wp-config.php file:
Please check with your hosting provider if these settings can be modified on their end. After updating, verify the settings on the WPML >> Support page. Next, ensure all WPML plugins are updated by going to your site's backend > Plugins > Add new > Commercial > click "check for updates". If the problem persists, it might be due to a compatibility issue. Please follow these steps: 1. Create a full website backup. 2. Disable all plugins except for WPML and its add-ons. 3. Check if the issue still occurs. 4. If not, reactivate your plugins one by one to identify the problematic plugin. 5. If the issue persists with only WPML plugins active, switch to a default WordPress theme like TwentySeventeen and check again. It's best to perform these tests in a staging environment if possible.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to add a new language in WPML, which might be due to server-related causes or a compatibility issue with other plugins or the active theme. Solution: We recommend following these steps to identify and resolve the issue: 1. Ensure your server meets the WPML minimum requirements. 2. Test for a compatibility issue: - Create a full website backup. - Disable all plugins except for WPML and its add-ons. - Switch to a default WordPress theme like TwentySeventeen. - Check if the issue persists. - If resolved, reactivate your plugins one by one to identify the problematic plugin. It is advisable to perform these tests in a staging environment if possible.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to add a new language on WPML and opened a support ticket for assistance. Solution: We identified that there was already an open ticket regarding the same issue. We advised the client to follow the existing ticket instead of opening a new one to avoid duplication and potential delays in response. We requested that the client mark the current ticket as resolved and continue monitoring the initially created ticket for updates.
If this solution is not relevant to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
