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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate pages on multiple websites as the translator keeps "loading" without any progress, and this issue persists across different browsers (Firefox and Chrome).
Solution:
We recommend clearing your browser's cache and then attempting the translation process again. If you're experiencing this issue, please follow these steps:
1. Clear your browser's cache.
2. Try to load the translator again.

If the solution provided here is not relevant to your situation, perhaps because it's outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 6 replies, has 3 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author Posts
April 18, 2024 at 12:21 pm #15538435

larsH-11

I am trying to translate pages on multiple websites and they all keep "loading" the translator, but nothing happens.

tried on firefox/chrome
---

I cant copy the debug info either..

loading.jpg
April 18, 2024 at 12:25 pm #15538506

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please check if the WPML Translation Editor works in alternate browsers. Additionally, try to press Ctrl + Shift + R (or Cmd + Shift + R for Mac users) to reload the page while using the translation Editor. Let me know if this resolves the issue for you.

April 18, 2024 at 12:31 pm #15538571

larsH-11

I tried that before, but it didnt work. However i see the fields now, but i cant fill them. I can get in and out the translation fine now (the loading has dissappeared).

empty.jpg
April 18, 2024 at 1:09 pm #15538965

christianA-53

Had same issue, Ctrl + Shift + R did the trick. now it works

April 18, 2024 at 1:18 pm #15538996

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback. We are currently investigating the problem. I will update you as soon as I have more information.

April 19, 2024 at 8:44 am #15542295

larsH-11

Any news? since i cant edit anything on multiple websites now. All have the same issue. I see the translations, but cant edit them in anyway (automatically does not work either).

April 19, 2024 at 10:00 pm #15545148

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

We have made a fix. Could you please try again, but first clear your browser's cache?