After updating the plugin, none of our websites are functioning properly

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Supporter timezone: Europe/Kyiv (GMT+03:00)

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Last updated by Andrey 4 days, 11 hours ago.

Assisted by: Andrey.

Author	Posts
August 4, 2025 at 7:03 pm #17294553
shahbazF	Hi Andrey, Despite fixing the GitHub issue, we are still encountering problems. After updating the plugin, none of our websites are functioning properly; they just keep loading where the plugin has been activated. So we need to degrade the plugin after checking and testing all. At : WPML Multilingual CMS v 4.6.13 they are working only. : We are following : Removing the old folder and keeping the new updated one there on same location inside /plugins Best regards, Himani
August 4, 2025 at 7:07 pm #17294559
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	It seems that some fatal error exists. Can you please activate the debug.log to check what's there at the moment of the error, and upload some screenshots to demonstrate the issue? You can activate the debug.log this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: define('WP_DEBUG', true); Add define('WP_DEBUG_DISPLAY', false); To enable the error logging to a file on the server you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory. https://wpml.org/documentation/support/debugging-wpml/ Let me know what you see after the debug mode has been enabled.