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[Closed] Allocated credits do not appear on my website

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 replies, has 1 voice.

Last updated by Shekhar Bhandari 1 month, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 10, 2026 at 9:23 pm #17887088

annaO-10

Allocated credits do not appear on my website. I have followed the website registration process. My 30000 credits are still not visible.

account: annaO-10

thanks
March 11, 2026 at 6:14 am #17887477

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML Support. I’d be happy to assist you with this issue.

Could you please try unregistering the current site and registering it again using a new site key to see if that resolves the problem?

Please follow these steps:
- Remove the existing site key from: https://wpml.org/account/sites/
- Go to Plugins → Add New Plugin in your WordPress dashboard.
- Open the Commercial tab.
- Click on the "Unregister WPML" link.
- Register the site again using the new site key.

Please let me know how it goes. I look forward to your reply.

Thanks.

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