An error occurred when confirming the subscription: %{message}

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to activate the pay as you go feature on WPML and encountered an error during the subscription confirmation. A pop-up message appears indicating an issue.
Solution:
The error you are experiencing is due to an unpaid invoice.

If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Account Issues

This topic contains 3 replies, has 3 voices.

Last updated by Bruno Kos 1 year, 3 months ago.

Assisted by: Bruno Kos.

Author	Posts
October 31, 2024 at 3:39 am #16349506
zooet-2	Background of the issue: I was trying to activate the pay as you go feature on WPML for my site hidden link. Symptoms: An error occurred when confirming the subscription: %{message}. A pop-up message appears. Questions: How can I resolve the error when confirming the subscription? What steps should I follow to successfully activate the pay as you go feature?
October 31, 2024 at 7:52 am #16349914
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) Can you please share some images or videos of what goes wrong and what happens when you try to activate pay as you go? That way we can better understand what issue you are facing. Regards, Drazen
October 31, 2024 at 9:00 am #16350186
zooet-2	this is the pop up message
October 31, 2024 at 11:49 am #16351171
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	It is because you have an unpaid invoice, here it is: hidden link