I see that you have used the automatic translation on content that we already had translated manually. See screenshot for NCC for example - this was all translated manually over a year ago. How come the plugin doesn't remember this and we now have to use our credits to translate the text automatically?
I'd like to make it clear that we never utilize the client's credits to translate any content without their explicit consent. I am currently investigating the automatic translation that occurred yesterday which I think translated both Chinese and Arabic and the missing translation, particularly in the context of the Chinese language, and I am reaching out to our 2nd Tier Support for further clarification.