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[Closed] ATE 502 error for only one page across all languages

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 12 replies, has 2 voices.

Last updated by Shekhar Bhandari 4 months, 4 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
August 14, 2024 at 7:53 am #16069080

davidC-175

Background of the issue:
Lately we have started language cleanup on our website. We have deleted some translated pages, created new ones, add more languages, etc. Combined it was around 1000 pages across 12 translated languages. But we have problem only with one page hidden link. When trying to update translation or create a new one in other language, ATE ends up with error 502 when accessing it. I already tried a lot of debugging. WPML troubleshooting, checking memory limit..., removing page from translation jobs, also disabling all plugins except WPML. Nothing helped yet.

Symptoms:
ATE ends up with error 502 when accessing hidden link for translation or creating a new one in other languages.

Questions:
Are there any other options which you can recommend to solve this issue?
August 14, 2024 at 9:34 am #16069484

davidC-175

Please let me know once you downloaded the package, so I can delete it.
August 14, 2024 at 10:16 am #16069656

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I don't see database backup in the zip file, can you add database backup too?

Look forward to your reply.

Thanks
August 14, 2024 at 11:05 am #16070009

davidC-175

It is inside /wp-content. mysql.sql
August 14, 2024 at 11:41 am #16070215

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Thank you for the details.

Can you provide me the page where the issue exists as well as the block name so I can test this further?

Look forward to your reply.

Thanks
August 14, 2024 at 11:57 am #16070245

davidC-175

hidden link

It is "group blocks" from those ones on the screenshot and below. But problem is in the whole parent group, it doesn't matter which ones you delete, you just need to delete a lot of them. Then you don't get 502 error with ATE.

Screenshot 2024-08-14 at 13.48.17.png
August 14, 2024 at 12:19 pm #16070415

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you re-upload the plugins folder on the backup as it's blank for now.

Thanks
August 14, 2024 at 12:35 pm #16070544

davidC-175

I have updated my private message from before with a new link with plugin folder.
August 15, 2024 at 6:53 am #16073098

davidC-175

Were you able to get plugins or do you need anything else from me right now?
August 15, 2024 at 9:17 am #16073664

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

On my localhost, I can translate the page without any issues so it must be some error happening specific on the live site

It looks like there is some php error happening on your site which is creating the problem, being so can you please follow the below steps and share me the results.

1. Add the following code to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem.

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters

Look forward to your reply.

Thanks
August 19, 2024 at 1:27 pm #16083864

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you use the problematic block on a new page and see if the problem occurs there?

Look forward to your reply.

Thanks
August 19, 2024 at 2:51 pm #16084410

davidC-175

Hello.

I split the page content into two pages so they are smaller and both were translated ok. So the problem probably is ATE 502 response, because the page is big and it got timeout. Not because of some block issue.

Do you have any suggestions for that?

Thanks.
August 21, 2024 at 4:34 am #16088636

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Since the same page works without any issues in my test setup, I don't think it's due to large size, an error message should show when the file size is higher than expected.

Since it's hard to replicate I suggest you to continue editing the page and see if you can replicate it again.

Look forward to your reply.

Thanks

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