[Closed] ATE failed to complete the translation and stuck in "in progress" status

Hello,

I sadly not yet received an answer from you.

Note that we need access to your site to be able to assist you.

The issue you are experiencing could be related to a third-party plugin or server limitation and requires testing before we can take further steps.

The private reply form is enabled, so that you can provide admin access to the site.
If you could set up a staging site for testing, it would be highly appreciated, but please make sure to register WPML on such a new site.

If you can not provide a staging site, I can offer to take a local copy for testing and further escalation.

We can not escalate issues right away to second-tier support without confirming what is causing the issue.

Suggestions:
Revise WPML > Support > Installer Support and click "Check now" to verify that WPML is registered correctly and no APIs are blocked.

Revise WPML > Support > ATE Error log for given errors and report them to us.

In case you do not need further assistance, please feel free to close this ticket.

Best regards
Andreas

We sadly used to have some temporary connectivity issues on our translation server.

Your site is currentlys et up to use the "Classic Translation Editor". Take kindly note that translations completed on the Classic Translation Editor will not be available if you switch the translation method to "Advanced Translation Editor", unless you earlier used the ATE for creating the translation. In this case, it is saved inside the translation memory.

Would you like to enable the Advanced Translation Editor inside WPML's settings again and verify if the translations do work as expected now?

To help us investigate the issue with translations remaining in “In Progress” status, could you please provide the following details:

- The URL of the content you were trying to translate.

- The translation method you intended to use (Advanced Translation Editor or Classic Translation Editor).

This information will allow us to trace the translation job in the logs and confirm whether the problem is related to synchronization or editor compatibility. Please note that only the Advanced Translation Editor includes an integrated translation memory, so identifying the method used is essential for troubleshooting.

Thank you for your cooperation — once we have this example, we’ll be able to move forward with a precise diagnosis.

The translation for this page is not completing for some unexpected reason.

Before we take any further steps:
- Take a complete backup of the site incl. database
- Make sure that all plugins are updated

Optional:
- Ask your hosting support if a server update for PHP would be possible, as the site runs on 7.4.33 while WordPress recommends at least PHP 8.3.
- Make sure that only the latest version of the Basel Parent Theme is installed, currently there are three installed versions

After that, try to save the translation again. If this does not solve the issue, please let me know.

Ok, I will be taking a local copy to investigate this further.

Note that I already made a small change, which solved one issue, but did not solve the fact that translations are not completing after all.

I changed the config at WPML > Settings > Custom XML Configuration slightly to:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>basel_title</tag>
      <attributes>
        <attribute encoding="allow_html_tags">title</attribute>
        <attribute>subtitle</attribute>
        <attribute>after_title</attribute>
      </attributes>
    </shortcode>
    ...
</wpml-config>

Why I did this?
The page "Share your experience" uses a Custom Widget called "Basel Title" which is coming from the Basel Theme. You are using as content

<strong>Join In</strong>

.

To be able to translate these texts inside the Advanced Translation Editor, the shortcode attribute must look like this:

 <attribute encoding="allow_html_tags">title</attribute>

Thank you for your patience!

Apart from the XML config issue, there was an issue about a non-matching ATE ID on your site, and this was why the Advanced Translation Editor was not able to connect to our translation server.

The issue is now fixed, and jobs are completing again.

New issue: The Promo Banner widget translation is not applied on the frontend. Anyhow, on the local copy of your site, I tested in a minimal setup, and the translation worked out.

Please take a backup of your site, including the database, then update all the plugins.

After that, edit the original page "Security Tattoo Attempt", save the page, and then complete the translation again.

If this does not solve the issue, please let me know.