ATE wil not load - Unable to retrieve job details

This thread is resolved. Here is a description of the problem and solution.

Problem:
After moving the site from staging to live, the client is unable to access the Advanced Translation Editor (ATE). They encounter error messages indicating an inability to retrieve job details and a message about the website being under heavy load, despite server statistics showing otherwise.
Solution:
We have identified a temporary issue on our servers affecting the ATE access. Our technical team is actively working to resolve this. We recommend checking back in a few hours as the issue is expected to be resolved soon.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 1 replies, has 0 voices.

Last updated by Carlos Rojas 3 months ago.

Assisted by: Carlos Rojas.

Author	Posts
January 30, 2026 at 10:41 am #17777137
justinK-16	A couple days ago i moved our site from staging to live - since then i have been translating pages and posts on the live site. As off thsi morning, i cannot access the ATE - i have tried Various pages and Posts WPML > Support > Troubleshooting - Synchronize local job ids with ATE Cleared WPML Cache Tried opening the ATE in Incognito I get the following messages when clicking on a post to translate in the ATE: Unable to retrieve job details Something went wrong please try again later Please contact user support if the issue persists also this one: This website is under heavy load (queue full) We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later. This site is NOT under heavy load - i check all server stats, AWSTATs and maybe this is in relation to the WPML server??
January 30, 2026 at 11:02 am #17777434
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us We’ve identified a temporary issue on our servers, and our technical team is already working on resolving it as quickly as possible. I recommend checking back in a few hours, as the issue should be resolved soon. We appreciate your patience and understanding! Best regards, Carlos