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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Michael 1 hour, 13 minutes ago.

Assisted by: Kor.

Author Posts
February 19, 2025 at 4:33 pm #16725914

Michael

Background of the issue:
I use WPML's translation management to translate my site, hidden link, into a second language, Francais. I am using UABB and Powerpack modules for Beaver Builder.

Symptoms:
The automatic translation does not work with one module.

Questions:
Why is the automatic translation not working with the UABB module and Powerpack module (which is nested within the UABB module?
How can I resolve the automatic translation issue with these modules?

Here is the detailed explaination:
hidden link

February 20, 2025 at 1:13 am #16727141

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

February 21, 2025 at 1:49 am #16731969

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please generate a new sitekey for this staging site? Referring to the error logs here hidden link , it says "No sitekey found for this website"

Once you've done that, I should be able to open the "Advanced Translation Editor" to check on the issue.

Screenshot_321.jpg
February 21, 2025 at 2:10 am #16732002

Michael

Hi Kor,

ah okay - there was already a a site key (the WPML site key, right?) on m2box.at.
I deleted that one and just added a new site key again.

Hope that helps Kor!

In case I ll be back next day again.
Many thanks in advance and

kind wishes,
Michael

February 21, 2025 at 8:01 am #16732470

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I can see some issues with the translations. I will have to escalate this further. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

March 3, 2025 at 1:20 am #16766561

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've downloaded a copy of the site and I will investigate this further and will come back to you as quickly as possible.

March 3, 2025 at 1:45 pm #16769357

Michael

Thank you Kor!
And have a good day,

Cheers
Michael