Automatic translation skipping 5 fields.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has a registration section on their website with 70 select buttons. When trying to translate the registration, 65 fields are translated correctly, but 5 fields do not appear on the English version of the website.
Solution:
We checked the "Registration" field group and found that the fields were set to "Don't Translate". We recommend setting the translation mode to "Same Fields Across Languages" as on the staging site, or changing the field setting to "Copy" instead of "Don't Translate". Here are some guides to assist you:

After making these changes, please update the registration post in the default language and its translations.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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Tagged: Documentation request

This topic contains 28 replies, has 3 voices.

Last updated by sanjaP 1 year, 5 months ago.

Assisted by: Osama Mersal.

Author	Posts
April 15, 2024 at 6:09 am #15517117
sanjaP	Hi, The client doesn't want to share access to live site. If the translation after the video doesn't work, I will try to talk to him one more time. Thank you so much! I'm waiting for the video
April 15, 2024 at 8:20 am #15517684
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check the video and let me know if you need further assistance. (hidden link) Best regards, Osama
April 15, 2024 at 10:04 am #15518859
sanjaP	I've done everything the same as in video, but when I translate my registration no skills show up in the English language. I will try to give you the access but until then do you know how could I possibly fix this?
April 15, 2024 at 10:07 am #15518882
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please don't translate the strings in any domain other than the "inno-zh" domain. Best regards, Osama
April 15, 2024 at 10:15 am #15518946
sanjaP	Hello, I didn't make any other translations. Is there an example on dev website, so I can display the skills in english?
April 15, 2024 at 10:20 am #15519051
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check the attached screenshot. Best regards,
April 15, 2024 at 10:22 am #15519069
sanjaP	Hello, can you create a private ticket? The client approved the access to live site, so I would like to send it to you.
April 15, 2024 at 10:23 am #15519070
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Sure, I've enabled the private reply. Best regards, Osama
April 15, 2024 at 10:54 am #15519367
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I checked the "Registration" field group, and the field is set to "Don't Translate". (Kindly check the attached screenshot) I recommend using the "Same Fields Across Languages" translation mode in this field group, the same as the staging site. Or set the field to "Copy" instead of "Don't Translate". Kindly check the following guides: 1- https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/ 2- https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/expert-translation-option/ 3- https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/recommended-custom-fields-translation-preferences-for-acf-and-wpml/ After changing the translation mode or translation preference for the field, please update the registration post in the default language and its translation. Best regards, Osama
April 15, 2024 at 11:34 am #15519643
sanjaP	I have the fields back, so that works, thank you! However, I did everything again the same as in the video you sent me, but I'm still missing the 5 fields when i translate the registration to English.
April 15, 2024 at 11:55 am #15519809
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please create a new test post that contains these 5 fields and translate it. After that, please share the post's URL with me. Best regards, Osama
April 15, 2024 at 12:27 pm #15519957
sanjaP	hidden link and the English version hidden link
April 15, 2024 at 12:45 pm #15520029
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check if it works correctly. (hidden link) Best regards, Osama
April 15, 2024 at 1:40 pm #15520477
sanjaP	Everything is working good! Thank you so much for your help!