Hi, we're using WP all import to run scheduled product imports/updates in our shop. After completing automatic translations of most of the website last week, this week the translations of products are gone. Page and post translations are intact, so the issue seems to be with the import function. However we haven't experienced this before while running product imports + translations. We haven't used "Translate everything automatically function", rather we translated products automatically in batches via Translation Dashboard. I'm attaching screenshots of the WPML settings inside the import. Please let me know which steps should we take to fix this situation.
Hi, we're using WP all import to run scheduled product imports/updates in our shop hidden link.
After completing automatic translations of most of the website last week, this week the translations of products are gone. Page and post translations are intact, so the issue seems to be with the import function. However we haven't experienced this before while running product imports + translations. We haven't used "Translate everything automatically function", rather we translated products automatically in batches via Translation Dashboard. I'm attaching screenshots of the WPML settings inside the import.
Please let me know which steps should we take to fix this situation.
To move forward, we need to see how your product import is set to handle items that are not in the import file.
When you edit that import (WP All Import → Manage Imports → Edit the product import), there should be a section about removing or modifying [products] that are not present in this import file.
Please send a screenshot of that section, or tell us:
- Whether that option is enabled (checkbox checked).
- If it is, which of the two choices is selected: “created or updated by this import” or “all [products] on this site”.
That will tell us whether the import might be removing translation posts. If you don’t see that section, tell us which steps/sections you do see when editing the import.
Hi,
Thank you for your response. I'm including screenshot of relevant import setting, please have a look.
The translations (at least some of them) are indeed in the trash. Please note that we do need to trash products that are no longer in the import, but obviously in a way that translations which were done via WPML are not lost.
Would changing setting to "Remove or modify WooCommerce products created or updated by this import and then later removed from this import file" help achieve that?
Yes. Changing the setting to “Remove or modify WooCommerce products created or updated by this import and then later removed from this import file” will achieve what you need.
With that option, only products that this import has previously created or updated (and that are no longer in the file) will be sent to trash. Your EN/RU product translations were created via WPML/Translation Dashboard, not by this import, so they will no longer be treated as “missing” and will not be trashed on future runs.
Next steps:
1. Restore the trashed translation posts you need (WooCommerce → Products or the post list, filter by Trash, then Restore for the relevant products).
2. Edit the import and switch to “Remove or modify WooCommerce products created or updated by this import and then later removed from this import file” (and keep “Send removed … to trash” if you still want missing products trashed).
3. Save the import. Future scheduled runs will only trash products that drop out of the import file, not the translations.
Please let me know how it goes or if you need any question or assist I am happy to help.
