Automatic translations stuck in queue

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Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 1 day, 3 hours ago.

Assisted by: Bigul.

Author	Posts
September 27, 2024 at 10:25 am #16229385
Jeroen Buggenhoudt	Background of the issue: I added a new language to the website hidden link which the content should be automatically translated to. This was successful for the majority of the content. Symptoms: The remaining translations are stuck in the translation queue. I submitted these translations from the string translations, but they aren't being translated. We use pay-as-you-go so there shouldn't be an issue with credits. Questions: How can I resolve the issue of translations being stuck in the queue? Is there a way to reset the queue and submit the translations again?
September 27, 2024 at 1:03 pm #16229985
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please share the following details to track this. 1) Visit WPML>>Translation Management>>Tools tab and check how many credits you have used for this month 2) Visit WPML>>Support>>Advanced Translation Editor>>Error Logs and make sure it is showing any recent errors or not -- Thanks! Bigul
September 27, 2024 at 1:54 pm #16230137
Jeroen Buggenhoudt	Hi Bigul, This month we have used 852,052 credits. In the error logs I get the following error (see attachment for screenshot): Call to a member function get() on null /home/fitnessking/webapps/fitnessking/wp-content/plugins/woocommerce/includes/wc-cart-functions.php:396
September 28, 2024 at 1:57 am #16231487
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site to check further. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul