Avada Form not working in secondary languages

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This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author	Posts
September 27, 2023 at 9:01 pm #14477521
DIMITRIOS KAROUSIS	I tried this link https://wpml.org/errata/avada-form-submission-is-not-working-in-secondary-languages/ but is seems outdated as the code seems different to me in the class-fusion-builder-form-helper.php file. In spite of this I did change the code and the whole site was down. The forms show fine but when you push the submit button you get the technical problem message. I created this page for you to see: hidden link
September 29, 2023 at 2:29 pm #14488107
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. That workaround was 2 years ago and there might be some changes. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 6, 2023 at 5:52 am #14524041
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the error shown in the attached screenshot. Could you correct that and try again? The issue from this errata https://wpml.org/errata/avada-form-submission-is-not-working-in-secondary-languages/ is fixed in Avada updates.
October 11, 2023 at 11:35 pm #14562029
DIMITRIOS KAROUSIS	Hi that is the error I get in secondary languages and the form is not send. I dont know how to fix it. Same settings in all languages. If you try the greek form it works fine. Are you saying it is a problem with Avada because I already wrote I have tried that errata link.
October 12, 2023 at 10:24 am #14564833
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. For the English Language form here hidden link . Please insert the sender email to fix this.
October 12, 2023 at 12:36 pm #14566119
DIMITRIOS KAROUSIS	That worked for all secondary languages.