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This thread is resolved. Here is a description of the problem and solution.

Problem:
The Avada Live Builder is not displaying the top bar with editing tools when used in German, the second language of the site.
Solution:
We discovered that the issue is related to the multi domain installation of your site. We recommend switching WPML options to "Different languages in directories" to resolve the problem. It's likely that Avada is only registered for the main domain. We suggest reaching out to Avada support or consulting their documentation for assistance on this matter. Here is a helpful link: Avada Multisite Setup.

If this solution does not apply to your case, or if it's outdated, please open a new support ticket. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, do not hesitate to contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 year, 1 month ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
March 11, 2024 at 10:38 am

joH-4

The Avada Live Builder is not working properly in German (second language). When using it, the top bar with the editing tools is missing.

March 11, 2024 at 11:21 am
March 11, 2024 at 3:12 pm #15396226

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I checked your website locally, and it seems that the issue is with the multi domain installation you have. If I switch WPML options to "Different languages in directories" (see image), the Live Builder works as expected. It's probable that only the main domain is registered in Avada.

Please reach out to them, or look in their documentation, how to fix this issue. I've found this explanation, that might be of help:

hidden link

Please let me know if you need anything from us 🙂

Languages _ GetAhead Asia _ WordPress.jpeg
March 14, 2024 at 7:54 am #15407834

joH-4

Thank you for your help; We have contacted the Avada Support directly and they had told us the Live builder does indeed not work across domains.