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[Resolved] Avada Page header translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have translated your Avada menu and header layout using WPML, but the correct header layout is not displaying on the translated pages.
Solution:
We recommend checking the layout display settings for your translated pages. Specifically, ensure that the correct pages are set in the layout display settings to display the transparent header. This adjustment should resolve the issue of the incorrect header appearing on your translated pages.

If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check the related known issues and verify that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by laurensV-6 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
January 14, 2025 at 5:56 pm #16594381

laurensV-6

Background of the issue:
I have translated my Avada menu and header layout using WPML. I have one default non-transparent header and one transparent header for specific pages.

Symptoms:
The translation is not showing the correct header in the front end.

Questions:
How do I make it so the correct header layout in Avada is shown to the correct translated pages.
January 15, 2025 at 6:38 am #16595615

Osama Mersal

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.

Best regards,
Osama
January 18, 2025 at 8:14 pm #16609765

Osama Mersal

Hi,

I got the following message when trying to log in. (VERIFICATION REQUIRED: Additional verification is required to log in. If there is a valid account for the credentials provided, check the email address associated with it for a verification link to continue logging in.)

Please disable the 2FA option while debugging the issue.

Thanks,
Osama
January 19, 2025 at 7:14 pm #16611199

laurensV-6

Hello,

I have disabled Wordfence on the test site.
Can you try again please?

Kind regards,
Laurens
January 20, 2025 at 10:37 am #16612542

Osama Mersal

Hi,

Thanks for the access details. Please check if the transparent header appears correctly. (hidden link)

I added the front page in the layout display setting, which fixed the issue.

Best regards,
Osama
January 21, 2025 at 8:03 am #16616675

laurensV-6

Hi,

Yes, this is the correcte header!

Can you provide me some more info please?
For example a screenshot of what you did exactly?

Thank you!

Kind regards,
Laurens
January 21, 2025 at 9:06 am #16617049

Osama Mersal

Hi Laurens,

Please check the attached screenshots.

Best regards,
Osama

2025-01-21_11-03-02.png
2025-01-21_11-02-12.png
January 21, 2025 at 9:37 am #16617305

laurensV-6

Thank you! This resolves my problem 🙂