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This topic contains 6 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author Posts
March 9, 2024 at 12:10 am #15390986

mikeL-37

I am using the BeTheme and any content that was created using the BeBuilder isn't available for translation. The only content that is being translated are my posts, page titles, navigation and footer. I contacted BeTheme support first and they suggested I contact you.
Please advise. Thank you!

March 9, 2024 at 12:42 pm #15391451

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your message!

This is a known issue which we have already reported to the author.

Could you please read this errata and try to use the suggested workaround?
https://wpml.org/errata/betheme-bebuilder-content-not-available-in-translation-editor/

If this will not solve the issue, please let us know.

Best regards
Andreas

March 12, 2024 at 12:21 am #15397513

mikeL-37

It translated some pages but there are still 4 that don't seem to be translating still. I also can't get the Translation Editor to load to start editing the translations that are available.

March 12, 2024 at 3:29 am #15397671

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for contacting WPML support, I’m happy to help you with this issue.

Please edit the page in the original language > Make some changes to the page content > Save > Update the translation and check those 4 pages.
Also, you are using the Advanced Translation Editor (ATE) so I suggest you don't edit the translation page manually, you should follow the workflow above to update the translation page in ATE.

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

Looking forward to your reply.
Thanks

March 15, 2024 at 2:24 am #15412612

mikeL-37

I did up the Memory Limit and am still having problems getting the ATE to load on the Pages. I also turned off auto-translation to see if that would allow the ATE to load but still no luck. It loads fine and quickly on the Posts.

That workaround you suggested did not work. For now we are just editing the Pages manually through the backend.

It seems BeBuilder (not BeTheme) is causing this issue.

Is it possible for you to login and look if we share credentials?

---------------

Here is the most recent de-bug info:
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March 15, 2024 at 5:25 am #15412689

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Please let me know the page that you are editing, and I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Looking forward to your reply.
Thanks

March 18, 2024 at 2:51 am #15419054

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I fixed the issue on your site with the following steps:

1. Add the custom XML configuration code below to WPML > Settings > Custom XML Configuration tab:

<wpml-config>
  <custom-fields>
    <custom-field action="translate">mfn-page-items</custom-field>
  </custom-fields>
  <custom-fields-texts>
    <key name="mfn-page-items">
      <key name="*">
        <key name="attr">
          <key name="title" />
        </key>
        <key name="wraps">
          <key name="*">
            <key name="attr">
              <key name="*" />
            </key>
            <key name="items">
              <key name="*">
                <key name="attr">
                  <key name="address" />
                  <key name="alt" />
                  <key name="author" />
                  <key name="btn_text" />
                  <key name="button_title" />
                  <key name="blockquote" />
                  <key name="caption" />
                  <key name="content" />
                  <key name="content1" />
                  <key name="content2" />
                  <key name="email" />
                  <key name="facebook" />
                  <key name="heading" />
                  <key name="label" />
                  <key name="link" />
                  <key name="link_title" />
                  <key name="linkedin" />
                  <key name="period" />
                  <key name="phone" />
                  <key name="prefix" />
                  <key name="slogan" />
                  <key name="subtitle" />
                  <key name="title" />
                  <key name="title1" />
                  <key name="title2" />
                  <key name="twitter" />
                  <key name="vcard" />
                  <key name="tabs">
                    <key name="*">
                      <key name="title" />
                      <key name="content" />
                    </key>
                  </key>
                </key>
                <key name="items">
                  <key name="*">
                    <key name="attr">
                      <key name="address" />
                      <key name="alt" />
                      <key name="author" />
                      <key name="btn_text" />
                      <key name="button_title" />
                      <key name="blockquote" />
                      <key name="caption" />
                      <key name="content" />
                      <key name="content1" />
                      <key name="content2" />
                      <key name="email" />
                      <key name="facebook" />
                      <key name="heading" />
                      <key name="label" />
                      <key name="link" />
                      <key name="link_title" />
                      <key name="linkedin" />
                      <key name="period" />
                      <key name="phone" />
                      <key name="prefix" />
                      <key name="slogan" />
                      <key name="subtitle" />
                      <key name="title" />
                      <key name="title1" />
                      <key name="title2" />
                      <key name="twitter" />
                      <key name="vcard" />
                      <key name="tabs">
                        <key name="*">
                          <key name="title" />
                          <key name="content" />
                        </key>
                      </key>
                    </key>
                  </key>
                </key>
              </key>
            </key>
          </key>
        </key>
      </key>
    </key>
  </custom-fields-texts>
</wpml-config>

2. Go to BeTheme > Theme Options > Global > Advanced > BeBuilder data storage: Serialized | Readable format, required by some plugins > Save.

3. Edit a page > Click on Update and translate the page content in Advanced Translation Editor.

Refer documentation
https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/#ensuring-compatibility-with-muffin-builder
https://wpml.org/documentation/support/language-configuration-files/custom-fields-translation-options/

Looking forward to your reply.
Thanks

The topic ‘[Closed] BeBuilder content not translating’ is closed to new replies.